FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How to book a professional cleaner and maid with us in Dubai?


There are multiple ways to book our highly trained and professional maids. The easiest way is to book a maid via using our online booking page or through downloading our android or IOS app. Other easy options include via phone call or through emailing at info@crystalblu.ae




What happens after I have booked the maid via website or email?


You will receive an instant confirmation via email once you have booked a maid via our website Crystal Blu cleaning services. Consequently, you will also receive a phone call from one of our representatives to confirm your booking and making note of any additional requests or services that you may require. The email booking is generally responded promptly, however, we always request a window period of 1 hour for response.




How do I get the same maid for every cleaning session?


At Crystal Blu cleaning services, we take great pride in ensuring customer satisfaction and delight. It is the core of our existence. Once you have used our services and prefer to use the same maid, we will ensure that the maid is always available to clean your house. Ideally, our representative will take note of your house cleaning requirement days proactively and book the same maid accordingly, however, in certain circumstances where you would require the maid on an ad-hoc or random basis, we would request a prior notice of only 1 day to confirm the booking.




How many hours of booking is required?


This is a rather tough question to answer because the cleaning hours depend entirely on your fundamental house cleaning needs and or additional housekeeping tasks like ironing, laundry, oven cleaning etc. Based on our experience on average sized homes, a studio apartment would generally require 2 hours, 1 bedroom would require 3-4 hours, 2 bedroom would require 4-5 hours. As such, there is no definite answer as it depends on the scope of cleaning required. We generally request all our clients to provide us sufficient time as our objective is to avoid a rushed or hasty job and rather provide you a perfectly cleaning home.




Can I provide the house keys to the maid and leave the home for personal tasks during the scheduled house cleaning booking?


Absolutely! You can certainly provide the keys of your house to the maid and leave the house stress free to focus on your personal agenda. However, we earnestly suggest that for your first house cleaning service, you should be present at home and guide the maid on your fundamental focus areas, along with giving her a full tour of the house. For subsequent cleaning bookings, you may either provide her the set of keys, which we take full responsibility and accountability of, or leave the keys under the mat or with the security personnel. In case when you are not present at home, we can always collect the payment at a later point, should you be a regular weekly or bi-weekly customer.




What cleaning materials should I provide?


If you are booking a house cleaning session with materials, then you can enjoy utmost peace of mind and require no materials to be handed over to the maid. Our maid will carry all the key cleaning materials to ensure that you have a perfectly clean house. In case you do not want the maid to carry cleaning materials, we would request you to provide us the following cleaning items: Vacuum cleaner Cleaning Mop Multi-purpose Cleaning Spray General Purpose Polish Floor Cleaner Bleach Limescale Remover Micro Fibre Cloths Furniture Polish





Crystal Blu Terms and Conditions

Welcome to Crystal Blu Cleaning Services Terms and Conditions Page. If you choose to continue to navigate through our website and services, you are in consent to our terms and conditions of use, which fundamentally relate to this website and its services.

The terms ‘Crystalblu’ or ‘we’ or ‘us’ all refer to the Crystalblu Services.. The term ‘you’ refers to the user of our services or the browser of our website.

The use of this website is subject but not limited to the below terms of use:

The contents and services mentioned in all the pages of this website are for explanation, elaboration, description, clarification and implementation of our services.  These are subject to change without notice.

We use cookies to monitor browsing preferences of the visitors. If you allow cookies to be used, the related personal information may be stored by us for use in fields we deem fit.

By using our services, you acknowledge that you agree with our internal company policies.

All materials on the website including copywriting, graphical images, blogs and use of forms are owned by or licensed to us. Additional materials include, but are not limited to layout, the design, look, appearance, graphics, and other pertinent content. Duplication is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

We may also include links to other websites or partners, and or business associates. These external links are provided for your convenience to provide further information. We are not accountable for the accuracy and correctness of the external link’s content.

Your use of this website and any dispute arising out of such use of the website is subject to the local laws of UAE Main Courts.

Upon booking a house cleaning session from Crystal Blu Cleaning Services, we will ensure to provide a maid at the scheduled and confirmed booking time.  Whether the cleaning session is booked via website forms or via email, our representative will always follow up with a phone call to reconfirm the cleaning booking arrangement to avoid any ambiguity. Once the cleaning session by maid is completed, you are responsible for paying directly to our cleaners, which are non-refundable (unless there is a company-caused violation). The pricing rates and structure may be updated by the company at discretion and the company in such instances will update you accordingly.  We expect your empathy and understanding on our price rates prevalent to market conditions.

If you want to cancel your booking, you are required to give a minimum of 24 hours’ notice of cancellation. Notification must be in written format and to be sent to on www.crystalblu.ae or either through direct phone call.  In case the cancellation is done in lesser time i.e. less than 24 hours, Crystal Blu Cleaning Services holds the right to charge you for a minimum of 1 hour booking at prevailing rates.

Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Crystal Blu Cleaning Services will not trade any customer information data i.e. Name, mobile contact or email addresses to any third party providers.

Method of Payment, Currency

We accept payments post the cleaning session and in only AED. 

 

Refund/Return policy

Refunds will be done only through the Original Mode of Payment.